At AgileSail Technologies Limited ("we," "our," "us," or the "Company"), operating the website agilesailtech.com and our suite of digital software applications (collectively, the "Services"), we are deeply dedicated to protecting your personal privacy.
This Privacy Policy explains how your information is collected, utilized, maintained, and protected when you interact with our software applications or visit our official website.
1. Information We Collect
We practice data minimization. Whenever possible, our software applications process your content locally on your device without transmitting raw personal files to external servers.
- Voluntary Information: When you contact our support team via email (feedback@agilesailtech.com) or complete our inquiry form, we receive your name, email address, and the specific details of your communication.
- Technical & Diagnostics Data: To guarantee app stability and performance, we may collect aggregated, non-personally identifiable diagnostic information, such as operating system version, device hardware model, crash logs, and localized language preferences.
- Usage Analytics (Aggregated): De-identified metrics regarding general feature adoption and session stability to help our engineering team optimize future updates.
2. How We Use Collected Information
We process information solely for legitimate operational purposes:
- To develop, optimize, test, and release quality updates for our mobile software products.
- To provide prompt technical support and address customer inquiries dispatched to feedback@agilesailtech.com.
- To detect, prevent, and remediate technical bugs, unauthorized access, or fraudulent activities.
- To fulfill legal, tax, and regulatory compliance obligations as required by applicable laws.
3. Legal Basis for Processing (GDPR / Global Standards)
For individuals residing in the European Economic Area (EEA), the UK, or jurisdictions with comparable data privacy frameworks, our legal basis for collecting and using the personal information described above will depend on the specific context:
- Contractual Performance: To deliver the software functionalities you have requested.
- Legitimate Interests: To improve software stability, secure our systems, and resolve support requests.
- Consent: Where you have expressly granted permission (for example, opt-in telemetry or diagnostic reporting).
4. Third-Party Services & Infrastructure
We partner with established, reputable global service providers to deliver and host our digital ecosystem:
- Cloud Edge Infrastructure: Our official website and API endpoints are hosted and routed via distributed cloud edge networks for DDoS defense, SSL/TLS encryption, and rapid global content delivery.
- Platform Distribution: Application distribution, subscription billing, and in-app purchase fulfillment are managed under standard platform policies (such as Apple App Store and Google Play). We do not store or process payment card numbers directly.
5. Cookies & Local Storage
Our official website (agilesailtech.com) utilizes essential functional cookies and browser storage solely to guarantee secure HTTPS connections, load-balancing, and user interface preferences. We do not employ third-party tracking or advertising retargeting cookies.
6. Children's Privacy (COPPA Compliance)
Our services are not aimed at children under the age of 13 (or under 16 in certain jurisdictions). We do not knowingly solicit or collect personally identifiable information from children. If you believe that a child has provided us with personal information without parental consent, please immediately notify us at feedback@agilesailtech.com, and we will promptly delete such records.
7. Your Privacy Rights
Depending on your geographic location (including under the EU GDPR, UK GDPR, and California CCPA/CPRA), you may hold the following statutory rights regarding your personal data:
- Right of Access: You may request confirmation of whether we hold personal data concerning you and obtain a copy.
- Right to Rectification: You may request the correction of inaccurate or incomplete personal records.
- Right to Erasure ("Right to Be Forgotten"): You may request the deletion of your personal data when no longer necessary.
- Right to Restrict or Object: You have the right to object to or limit certain categories of data processing.
To exercise any of these privacy rights, please submit an official request to feedback@agilesailtech.com. We will respond within 30 calendar days.
8. Data Security & Storage
We employ industry-standard administrative, physical, and technical safeguards (including TLS 1.3 in-transit encryption and secure at-rest protection) designed to shield your data against unauthorized access, loss, alteration, or misuse.
9. Revisions to This Privacy Policy
AgileSail Technologies Limited reserves the right to revise or update this policy periodically to reflect enhancements in our product ecosystem or legal requirements. Material modifications will be posted directly to this page with an updated "Last Updated" timestamp.
10. Contact Us
For questions, feedback, or data privacy requests concerning this Privacy Policy, please reach out to our legal and data protection team:
- Company: AgileSail Technologies Limited
- Official Website: agilesailtech.com
- Contact Email: feedback@agilesailtech.com